Customer Service Officer ( CSOAL-Avl_092022)

FAMAR is a European contract manufacturing and development partner, for the pharmaceutical and health & beauty industry. Building on our 70 years’ expertise, we deliver flexible solutions, from development to production and distribution. Driven by our customer-care mindset, we offer services covering the majority of pharmaceutical forms, while providing a particularly strong expertise in Liquids, Ointments and Creams. Through the outstanding knowledge and commitment of our 1850 employees and with a network of 6 production sites, we supply a wide range of 1800 products in 125 international markets.

We seek to recruit:

Customer Service Officer _Alimos and Pharma Avlona

 (CSO AL-AVL_092022)

DUTIES AND RESPONSIBILITIES:

• Manage day to day interactions with the customer on all operational matters related to their orders and services provided
• Build trustful and sustainable relationships with customers
• Analyze the customers demand and its evolution
• Secure materials availability in the Warehouse in order to fulfill customer orders
• Optimize level of inventories
• Ensure proper implementation of new projects
• Contribute to 12 months rolling, budget and forecasted volumes and revenue with the planning department

PROFILE / SKILLS:   

• Degree in Technical or Business field
• Experience in similar position for at least 2 years, managing customer relationship Experience in Supply Chain
• Fluency in English

Cross Skills

• Customer focus
• Ability to lead cross-functional teams
• Understanding of the entire value chain, from raw materials to product delivery to clients
• Problem solving
• Project management
• Change management

Technical Skills

• Excellent verbal and written communication skills. Strong negotiation skills
• PC literacy (MS Office, Word, Excel, PowerPoint)
• ERP systems oriented